18004 - 89 AVE NW
9:00am - 6:00pm Mon - Sun
587-402-5402
info@lillycleaning.ca
18004 - 89 AVE NW
9:00am - 6:00pm Mon - Sun
587-402-5402
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions.
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
No, you’re only charged based on the amount of time your cleaner was actually at your home working.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online.
Cleaning supplies aren’t included by default in the price. We normally bring our supplies, and we charge at cost.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
We cannot guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information during booking.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect the amount of time that our cleaner was actually at your home working, rounded-up to the nearest 30 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer booking.
Cleaning supplies aren’t included in the price.
We provide the required supplies that is an additional charge at cost.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Normally one cleaner is sent to your home. If there is detailed cleaning required and especially upholstery or carpets then we may send two cleaners.
Absolutely. We understand the trust and valuables of your home or office so our cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. Do not shy away to ask for credentials of background checks. We also require significant experience in residential house cleaning to work with us.
